The client needed to drastically improve their user experience to meet the explosive growth needs and ensure customer satisfaction. Related issues on the servicing platform required resolution as there were challenges meeting availability and time/cost to market.
SOLUTION
- Strategic planning for incorporating new business objectives
- Creation of transformation business case
- Enterprise transformation to re-engineer current platform
- Logical/Technical Architecture and roadmap definition
- Architecture governance across multiple tracks and teams
- Vendor evaluation for app servers
- TOGAF and MDA
- J2EE, SOA, UDB, WebSphere
- Pseries, AIX, Virtualization
RESULTS
- 100% growth in customer traffic over 3 years
- $9.5 Million USD per annum cost savings
- Availability improvement from 97.5% to 99.9%
- 20% reduction in time to market and cost to market
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